> [ System outline >
The customer service center, is based on correspondence,
the office equipment and so on telephone, facsimile machine, computer
to a body interactive increment operational channel. The user
may turn on, the facsimile through the telephone turns on, the MODEM
digit dialing turns on and visits the Internet website and so on the
many kinds of ways to enter the system, or artificially attends a
banquet in the system automatic pronunciation navigation under the
help to visit the system the database, gains each kind of advisory
service information or completes corresponding business processing.
[ System principle >
The customer service center popularization solution is
in the IPC-8621 industry level computer adds on the pronunciation card
by "EVOC", took the overall system the server, composes the telephone
to turn on the equipment, directly receives the telephone relaying
line on IVR. In this plan CTI system can be suitable for the
popular pronunciation board card and the many kinds of telephone
switchboard different environment, this kind of solution mainly aims
at the small customer service center to promote. The system
including the recording management, applies function and so on
gateway, E-mail server as well as system administration, also may
alone apply, also may match with the switchboard platform
Gathers the use, a composition function more formidable
system.
[ System diagram >
[ System disposition >
Server: Engine case IPC-8621/motherboard
FSC-1715VD2N/CPU P4 2.0GHz/memory 256M DDR/hard disk 300G
EMAIL server: Engine case IPC-8205/motherboard
FSC-1715VN/CPU P4 2.0GHz/memory 256M DDR/hard disk 80G
System administration main engine: Engine case
IPC-810/motherboard FSC-1715VN/P4 3.06GHz/memory 512M/hard disk 80G
[ System appraisal >
1st, by "EVOC the" industry level computer took Server
and each main engine system, has fully guaranteed the overall system
reliability;
2nd, the nimble route processing way, the system provides the
service to represent the skill grouping control;
3rd, may on-line carry on the revision and the increase to the
system pronunciation flow, does not interfere with the system normal
work;
4th, supports the multi- platforms, the system may in Windows,
NT, LINUX, operating system and so in SCO UNIX move;
5th, the function may have custom-made, may act according to the
customer concrete service demand, makes pointed having custom-made to
the function;
6th, network price inexpensive, the system usability is strong.
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